Briefly about us
fss-onlineshop.com do its business as a part of the company Mala SRB Prodavnica d.o.o specialized in Internet commerce. The website is designed as an online shop.
Customers from Serbia
Currency conversion statement
All payments made by Serbian customers will be made in the local currency of the Republic of Serbia – dinar (RSD).
Mala Srpska Prodavnica, that is, the company Mala SRB Prodavnica d.o.o. respects the rights of its customers and is obliged to protect the privacy of all its customers. We collect only the necessary and basic customer data and the data necessary for operating and informing our users in accordance with good business practices and with the aim of providing services of high quality. All data on users/customers are strictly kept and are available only to the employees that need those data to do their job. All employees are obliged to respect the principles of privacy protection. Customer data will not be forwarded to third parties and other companies.
Protection of confidential transaction data
When entering payment card information, confidential information is transmitted through a public network in a protected / encrypted form using the SSL protocol and PKI system as currently the most advanced cryptographic technology. Data security during purchase is guaranteed by payment processor (Banca Intesa ad Beograd, 2Checkout, Paypal). The entire payment process is performed on the pages of payment processor and payment card details are never available to our system.
When it comes to return of goods and refunds to the customer who previously paid via a payment card, pariatlly or the full amount, regardless of the reason for return, Mala Srpska Prodavnica, that is, Mala SRB Prodavnica d.o.o. is obliged to make a refund via VISA, EC/MC and Maestro payment methods meaning that the bank will upon the request of the seller make a refund to the customer’s bank account.
Customer complaint procedure
Mala Srpska Prodavnica operates in accordance with the Law on Consumer Protection. If you have any doubts, please feel free to contact us and we will give specific instructions on how to file a complaint. Of course, we need to ask you to please keep the original packages.
Complaints are possible in the following cases:
Official company data
Company - Mala SRB Prodavnica d.o.o.
Address - Ulofa Palmea 6b, 11160 Beograd, SRBIJA
TIN - 109077233
Current account - 160-432180-38
Registration number - 21123161
Core activity - 47.91
phone number - +381 11 2318 76 30
e-mail - email@example.com